Booking & Consultation Fees
A consultation fee is obtained at time of booking to secure your appointment in accordance with our 48 hour cancellation policy and is also required due to the time, expertise & comprehensive assessment offered at your consultation.
Fee Scales
£25 consultation fee for all treatments redeemable against treatment.
The consultation fee is no longer redeemable (where appropriate) after 4 months from your consultation date.
Please note your consultation fee is not refundable unless the consultation is cancelled or rescheduled at least 48 hours (2 working days) before your booked appointment or if you fail to attend your appointment.
Consultation fees cannot be redeemed against; skincare, prescription products, bespoke skincare, gift vouchers or transferred to a friend/family member’s appointment.
A 30% deposit is required upon booking for all treatments after initial consultation period to secure booking and is subject to the cancellation policy.
Bookings will not be scheduled into the clinic diary unless the deposit has been paid.
Payments can be made either by bank transfer, card payment in clinic or via the official online booking facility.
Deposits are refundable against treatment but non-refundable nor transferable if an appointment is cancelled or re-arranged less than 2 working days before it was scheduled.
Cancellations or rescheduling can be made by telephone, email or by WhatsApp.
Please contact the Clinic on 07860 581493 if you think you will be late for your appointment. We will always do our best to accommodate late arrivals. However, there may be times when a late arrival will result in reduced consultation time or rescheduling of your appointment.
Payment
Our Terms are full payment on the day of treatment directly in the clinic.
Cash and all major credit and debit cards are accepted, including American Express.
We do not accept cheques.
Refunds
No refunds, or partial refunds will be given on any treatments or procedures undertaken. There is no guarantee of a satisfactory or pleasing result with aesthetic treatments. The clinician uses experience and advanced clinical knowledge to provide the best possible outcome and treatment result to the best of their ability. We constantly strive for patient satisfaction. ‘Top up’ of of anti wrinkle treatments are not a given at every treatment and will be at the clinician a discretion only. Dermal filler or skin boosters require further payment if more product is required.
Courses of treatment must be paid for in full in advance of the first treatment. Treatment courses are valid for 12 months from the date of your first appointment.
No refunds or partial refunds will be given on courses not completed.
Child Policy
We do not treat persons under the age of 18 years.
Additional Considerations
Please review our privacy policy for information on how we collect, use, and protect your personal information. We are GDPR Compliant
If you have any complaints or concerns, please contact us directly.
We do not tolerate abusive behaviour and have the right not to treat.
Website Terms & Conditions
These terms and conditions govern your use of our website
wendyhurn-embrace.com (“we”, “us”, “our” or “website”); by using our website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
1. Licence to use website
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved. You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.
Without written consent you must not:
- Republish material from this website (including republication on another website);
- Sell, rent or sub-license material from the website;
- Show any material from the website in public;
- Reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
- Edit or otherwise modify any material on the website; or
- Redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter).
2. Acceptable use
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.
3. Limited warranties
We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.
To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
4. Limitations and exclusions of liability
Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and exclusions of liability set out in this Section and elsewhere in these terms and conditions: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the terms and conditions or in relation to the subject matter of the terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
5. Indemnity
You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions.
6. Breaches of these terms and conditions
Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.
7. Variation
We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website. Please check this page regularly to ensure you are familiar with the current version.
8. Severability
If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
11. Law and jurisdiction
These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Entire agreement
These terms and conditions, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.
9. Exclusion of third party rights
These terms and conditions are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms and conditions is not subject to the consent of any third party.
